Privacy Policy

Effective Date: 5th August 2025

At Straits Signature, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or interact with us.

1. Information We Collect

When you use our website or make a purchase, we may collect the following information:

  • Name

  • Contact details (email address, phone number, delivery address)

  • Payment information (processed securely via third-party payment providers)

  • Order history and preferences

  • Device and browser data (via cookies and analytics tools)

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders

  • To communicate with you regarding your orders or inquiries

  • To improve our website and customer service

  • To send promotional updates (only if you opt-in)

  • For legal and security purposes

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

  • Trusted third-party service providers (e.g., delivery companies, payment gateways)

  • Law enforcement or authorities if required by law

These third parties are required to protect your data and use it only for the purposes specified.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse.

Payment transactions are processed via secure, encrypted platforms. We do not store your full credit card details on our servers.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and gather analytics data to improve our site.

You may disable cookies via your browser settings, but some site functions may not work properly as a result.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct any inaccurate data

  • Withdraw consent to marketing at any time

  • Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact UsIf you have any questions or concerns about this Privacy Policy, please contact us at:

Straits Signature Customer Support
Email: e_commerce@peninsulafoodservices.com
Phone: +6012 618 2323
Operating Hours: Monday - Saturday 9am - 530pm

Governing Law: This Privacy Policy is governed by the laws of Malaysia.